Terms and Conditions


Dear Customer,

Welcome to Visign Nature, a trade name of Special Cosmetics BV, a company offering high quality cosmetics, home, bath & body products to customers worldwide. The following terms and conditions govern your use of our website and purchase of our products.

By using our website and purchasing our products, you agree to these terms and conditions. Special Cosmetics BV is a company incorporated under Dutch law, located at Samsonweg 22, 1521 RC Wormerveer, The Netherlands and registered with the Dutch Chamber of Commerce under number KVK 34142636.

Article 1. General

1.1 In these general terms and conditions of sale 'Visign Nature' means: the web shop of Visign Nature (a trade name of Special Cosmetics BV).

1.2 These terms and conditions shall form part of all offers of and agreements with Visign Nature to the extent not expressly deviated from in writing.

1.3 Unless otherwise agreed in writing, the general or specific terms and conditions or stipulations of third parties are not recognized by Visign Nature.

1.4 In the event that the Terms and Conditions and an Agreement should contain conflicting clauses, the Agreement shall prevail.

1.5 If any part of the Terms is null and void or is destroyed, the other provisions of the Terms shall remain in full force and the parties shall be bound to make an effort to agree on a replacement clause that is valid and as close as possible to the original intentions of the parties.

Article 2. Use of the Website

2.1. Special Cosmetics BV provides a web site on which customers can purchase our products. By using the website you agree to these terms and conditions, our Privacy Policy and all applicable laws and regulations.

2.2. You must be at least 18 years old to use our website and purchase our products.

2.3. You are responsible for ensuring that the information you provide to us is accurate, complete and current.

Article 3. Products and Services

3.1. Special Cosmetics BV offers a range of home, bath & body products, including but not limited to solid soap bars, body lotion, scented candles, cream spray.

3.2. We reserve the right to change or discontinue any product at any time without notice.

3.3. Product prices are in euros and include VAT and do not include shipping costs.

3.4. Special Cosmetics BV is not responsible for allergic reactions or side effects caused by the use of our products.

Article 4. Offers and establishment of agreements

4.1 All offers are without engagement, unless explicitly stated otherwise by Visign Nature.

4.2 Agreements for the delivery of goods and/or services shall bind Visign Nature only after written confirmation. Actual execution by Visign Nature or an order confirmation email and/or invoice sent by Visign Nature is equivalent to a written confirmation of the offer.

4.3 If the correctness of the contents of this written confirmation is not disputed within 14 days, also in writing, Make-up Studio and the client shall be bound by it.

4.4 Offers from Visign Nature do not automatically apply to repeat orders as well.

4.5 Visign Nature cannot be held to its offer if the client should have understood that the offer, or any part thereof, contained an obvious mistake or error.

4.6 Additions, changes and/or further agreements shall only be valid if agreed in writing.

Article 5. Shipping & Prices

5.1 Unless otherwise indicated, all prices are in Euros, including sales tax (VAT). These prices apply to shipments within the Netherlands. For shipments abroad, any import duties and local taxes shall be borne by the buyer.

5.2 Visign Nature guarantees that price increases will not occur after the order has been placed, unless the price increase is the result of statutory regulations and/or provisions.

5.3 For orders shipping within the Netherlands with a value below €35,- including VAT, will be charged with a contribution to shipping and handling costs of €4,95.

For orders shipping to Belgium with a value below €65,- including VAT, a contribution to shipping and handling costs of €6,95 will be charged.

5.5 For orders shipping within the Netherlands with a value above €35,- including VAT, no shipping and administrative costs will be charged.

For orders shipping to Belgium with a value above €65,- including VAT, no shipping and administrative costs will be charged.

5.6 For the Pro-card holder different shipping costs apply. For orders below €100,- including VAT a contribution to the shipping and handling costs of €5,95 will be charged. For an order above €100,- no shipping costs will be charged.

Article 6. Delivery

6.1 If items are available from stock, they will be offered for shipment to the carrier within 1 working day after ordering (around holidays this period may be longer). For make-up school packages a longer period may apply. Visign Nature may charge shipping costs for sending ordered items. The delivery of ordered items shall take place at the postal address known to Visign Nature (not a PO Box), not being of a temporary nature, and delivered to the natural person at the delivery address.

6.2 If the buyer refuses to take delivery or is negligent in providing information or instructions necessary for delivery, the items will be stored for a maximum of 60 days at the expense and risk of the buyer.

6.3 The delivery obligation of Visign Nature shall, subject to proof to the contrary, be fulfilled as soon as the items delivered by Visign Nature have been offered once to the buyer (whether or not the buyer is present). In case of home delivery, the report of the carrier, containing the refusal of acceptance, shall serve as full evidence of the offer to deliver, subject to proof to the contrary.

6.4 In the event of refusal of the offered goods, return freight and storage costs, as well as the risk of damage or loss of the refused goods shall be entirely at the buyer's expense, unless the buyer invokes the right to rescind the purchase or replacement of the goods on good grounds.

Article 7. Delivery time

7.1 A delivery time stated by Visign Nature shall never be regarded as a deadline. The delivery time shall commence only after all necessary information is in Visign Nature's possession, after which Visign Nature shall endeavour to present the goods to the carrier within 1 working day. 7.2 Within the framework of the rules of distance selling, Visign Nature (contractor) shall execute orders expeditiously, but at least within 30 days. If this is not possible (because the goods ordered are out of stock or no longer available), or there is a delay for other reasons, or an order cannot or can only be partially carried out, the consumer (client) shall be informed within 30 days after the order has been placed and shall in that case have the right to cancel the order without costs and notice of default.

Article 8. Dissolution

8.1 Without prejudice to Visign Nature's rights under the law, Visign Nature shall be entitled by means of a written statement to the consumer to suspend or rescind the agreement in whole or in part with the right to claim damages from the consumer. If after the conclusion of the agreement circumstances come to the knowledge of Visign Nature which give Visign Nature good grounds for fearing that the client will not fulfil his obligations or if Visign Nature at the time of the conclusion of the agreement has asked for security for fulfilment and this security is not forthcoming or is insufficient (despite summonses), as well as in the case of bankruptcy of the client, an own application for bankruptcy by the client, suspension of payments, liquidation or a decision to this end, whole or partial transfer of the client's business or seizure of any part of his assets.

8.2 If circumstances arise with regard to persons and/or materials which Visign Nature uses or tends to use in the execution of the agreement, which are of such a nature that the execution of the agreement becomes impossible or so difficult and/or disproportionately expensive that compliance with it can no longer reasonably be required, Visign Nature shall be entitled to rescind the agreement in writing.

8.3 The buyer shall have the right, in the case of goods delivered on the basis of an order with Visign Nature, if there is a consumer purchase, in accordance with article 7:5 of the Civil Code, to dissolve the agreement within a period of 14 days without giving reasons, unless expressly agreed otherwise. This period begins when the items ordered are delivered. If the buyer has not returned the delivered goods to Visign Nature within 14 days after dissolution, the sale shall be a fact. The buyer is obliged, before proceeding to return, to report this to Visign Nature within the period of 14 days after delivery. The buyer must prove that the delivered goods have been returned in time (no later than 14 days after dissolution), for example by means of proof of postal delivery. The return of the delivered goods shall be entirely at the expense and risk of the buyer. Goods must be returned in their original packaging (including accessories and accompanying documentation) and in new condition. If the goods have been used by the buyer, encumbered or damaged in any way, the right to return goods will lapse.

Article 9. Force majeure

9.1 Force majeure shall be understood to mean, in addition to its definition in the law and jurisprudence, all circumstances beyond Visign Nature's control that prevent or render impossible the delivery of goods, including but not limited to strikes at Visign Nature and/or its suppliers, internet or WAP failures, electricity failures, e-mail traffic failures and failures or changes in technology supplied by third parties.

9.2 Force majeure may also be invoked if the circumstance rendering (further) performance impossible occurs after Visign Nature should have fulfilled its commitment.

9.3 If the period in which fulfilment of the obligation by Visign Nature is not possible due to force majeure lasts longer than 2 weeks, both parties shall be authorised to rescind the agreement, without any obligation to pay damages.

9.4 If at the commencement of the force majeure Visign Nature has already partly fulfilled its obligations, or can only partly fulfil its obligations, it shall have the right to separately invoice the part already delivered or the deliverable part, as the case may be, and the client shall be obliged to pay this invoice as if it concerned a separate contract. However, this does not apply if the part already delivered and/or deliverable part has no independent value.

Article 10. Warranty

10.1 Visign Nature offers no more extensive guarantee on delivered goods than the guarantee (conditions) of the manufacturer of these goods, without prejudice to the rights of the buyer arising from mandatory statutory provisions.

10.2 The buyer is obliged to check the delivered goods immediately upon receipt. If it appears that the delivered goods are wrong, faulty or incomplete, the buyer must (before proceeding to return them to Visign Nature) immediately report these defects in writing to Visign Nature. Any defects or wrong goods delivered should and can be reported to Visign Nature in writing within 14 days after delivery. Any defects that become apparent during use may be reported in writing up to a maximum of 60 days. Goods must be returned in their original packaging (including accessories and accompanying documentation) and in new condition. Putting into use after the discovery of defects, damage occurring after the discovery of defects, encumbrance and/or resale after the discovery of defects, will completely nullify this right to complain and return.

10.3 If complaints from the buyer are found by Visign Nature to be well-founded, Visign Nature shall at its discretion either replace the delivered goods free of charge or make a written arrangement with the buyer about compensation, on the understanding that the liability of Visign Nature and therefore the amount of compensation shall always be limited to a maximum of the invoice amount of the goods concerned, or (at the discretion of Visign Nature) to the maximum amount covered in the case concerned by the liability insurance of Visign Nature. Any liability of Visign Nature for any other form of damage is excluded, including additional compensation in whatever form, compensation for indirect or consequential damage or damage due to loss of profit.

10.4 This guarantee does not apply if: A) and as long as the buyer is in default towards Visign Nature; B) the buyer has repaired and/or modified the delivered goods himself or has had them repaired and/or modified by third parties. C) the delivered goods are treated carelessly or have been treated contrary to Visign Nature's instructions and/or instructions for use on the packaging; D) the unsuitability is wholly or partly the result of regulations which the government has set or will set with regard to the nature or quality of the materials used;

10.5 Visign Nature is not liable for damages caused by intent or equivalent intentional recklessness of non-managerial personnel.

10.6 The buyer may write for questions and/or complaints to Visign Nature, Samsonweg 22, 1521 RC Wormerveer or email to: info@specialcosmetics.nl. Complaints are usually dealt with within 30 days. If this is not possible for any reason, the customer will be informed of the delay time.

Article 11. Payment

11.1 Payment shall be made by direct internet payment.

11.2 In case of bankruptcy or suspension of payment of the client or an application for such, the receivables of Visign Nature and the obligations of the client towards Visign Nature shall become immediately due and payable.

11.3 If Visign Nature has to pass on its claim for collection, the client shall owe a fixed amount of 15% of the amount due in extrajudicial collection costs, with a minimum of €250.

11.4 If Visign Nature can show that it has incurred higher costs, which were reasonably necessary, such costs shall also qualify for reimbursement.

11.5 Payment by credit card. You place an order. At the checkout of the order you have the choice between VISA and Mastercard. Once your payment is verified, we are notified that the order has been paid. The purchase amount is immediately debited and charged.

Article 12. Retention of title

12.1 The ownership of all goods sold and delivered by Visign Nature to the buyer shall remain with Visign Nature as long as the buyer has not paid Visign Nature's claims arising from the agreement or previous or subsequent similar agreements, as long as the buyer has not yet paid the work carried out or still to be carried out under these or similar agreements, and as long as the buyer has not yet paid Visign Nature's claims for default in the fulfilment of such obligations, including claims in respect of fines, interest and costs.

12.2 Goods delivered by Visign Nature which fall under the retention of title may only be resold in the context of normal business activities and may never be used as a means of payment.

12.3 The client is not authorised to pledge or otherwise encumber the goods falling under the retention of title.

12.4 The client hereby unconditionally and irrevocably authorises Visign Nature or a third party to be appointed by Visign Nature, in all cases where Visign Nature wishes to exercise its retention of title, to enter all those places where its property shall then be located and to take these goods with it.

12.5 If third parties seize the goods delivered under retention of title or wish to establish or assert rights to them, the client is obliged to inform Visign Nature thereof as soon as can reasonably be expected.

12.6 The client undertakes to insure the goods delivered under retention of title and to keep them insured against fire, explosion and water damage as well as against theft, and to make the policy of this insurance available for inspection by Visign Nature on first request.

Article 13. Privacy

13.1 Visign Nature respects the privacy of online visitors to its website and is the sole owner of the information obtained through this website, unless otherwise indicated. This information is not sold, shared or rented by Visign Nature to third parties in any way other than as stated in the privacy statement.

13.2 Information from which the identity of an online visitor to Visign Nature's website can be inferred is provided voluntarily by the visitor. This information may be used within Visign Nature (and all of its subsidiaries and brands) for the purpose of making visits to our websites as easy and enjoyable as possible. In addition, this information may be used for analysis and to provide information about Visign Nature's product portfolio. The customer expressly consents to this. Visign Nature is entitled to disclose information about a visitor in special cases when there is reason to believe that the disclosure of such information is necessary to identify, contact or bring proceedings against someone who, intentionally or unintentionally, harms or damages the rights or property of Visign Nature, other users of its website or others who may be harmed thereby. Visign Nature has the right to disclose information about users when we believe in good faith that the law requires it.

13.3 Visign Nature collects non-personal information about our online visitors in order to determine the total number of visitors to the website, as well as the type of Internet browser and operating system used. Personal data may be deleted at the request of the online visitor to the extent that this does not require a disproportionate effort or expense on Visign Nature's part.

Article 14. Intellectual property rights

14.1 Unless expressly agreed otherwise in writing, the full copyright and all other intellectual and industrial property rights in relation to the goods or services provided by Visign Nature, such as trademark rights, design rights, patent rights, sui generis database rights, etc., shall be held exclusively by Visign Nature and/or its suppliers.

14.2 The content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, videos, data compilations and software, is the property of Visign Nature or its content suppliers and is protected by international copyright laws.

Article 15. User-Generated Content

15.1. You may post comments, reviews or other content on our website or social media channels.

15.2. By posting content, you grant Special Cosmetics BV a non-exclusive, royalty-free, perpetual and irrevocable license to use, copy, modify and distribute the content for any purpose.

Article 16. Termination and suspension

16.1. Special Cosmetics BV reserves the right to terminate or suspend your account at any time for any reason.

16.2. We may also restrict your access to our website or products without prior notice. Section 17. Governing Law. All offers and agreements of Visign Nature shall be governed exclusively by Dutch law. The applicability of the Vienna Sales Convention is expressly excluded.