Terugbetalingsbeleid

Returns

The buyer shall have the right, in the case of goods delivered on the basis of an order with Visign Nature, if there is a consumer purchase, in accordance with article 7:5 of the Civil Code, to dissolve the agreement within a period of 14 days without giving reasons, unless expressly agreed otherwise. This period begins when the items ordered are delivered. If the buyer has not returned the delivered goods to Visign Nature within 14 days after dissolution, the sale shall be a fact. The buyer is obliged, before proceeding to return, to report this to Visign Nature within the period of 14 days after delivery. The buyer must prove that the delivered goods have been returned in time (no later than 14 days after dissolution), for example by means of proof of postal delivery. The return of the delivered goods shall be entirely at the expense and risk of the buyer. Goods must be returned in their original packaging (including accessories and accompanying documentation) and in new condition. If the goods have been used by the buyer, encumbered or damaged in any way, the right to return goods will lapse.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at verkoop@specialcosmetics.nl.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at verkoop@specialcosmetics.nl.